Frequently Asked Questions
Personalized, close-knit service, attentive to your needs, provided by a passionate and dedicated team."
Christophe Baudert, Manager at The Christmas Tree
How long does it take to receive an order ?
Your order will be delivered directly to your shipping address by Colissimo within 2 to 4 days.
How does the warranty work?
At Christmas Tree, we offer a 2-year warranty on all our Christmas trees.
If your tree has any manufacturing defects or quality issues during this period, you can contact us, and we will offer you either an exchange or a full refund, depending on your preference.
The warranty covers any defect that is not caused by misuse or normal wear and tear. If your tree is damaged during shipping or has a manufacturing defect, we are committed to resolving the issue quickly and efficiently.
Our mission is to ensure that your experience with our products is always satisfying. You can trust our after-sales service to provide you with the best assistance possible.
What is my right of withdrawal?
If you regret your purchase, simply return your order to us. You will receive a full refund.
In accordance with Articles L.221-23 to L.221-25 of the French Consumer Code, you have a legal right of withdrawal for 14 days from the date of receipt of the items. This gives you time to reconsider your purchase!
Please note that the product must be in new, resalable condition, free from scratches, scuffs, signs of use, or any visible damage.
Veuillez noter que le produit doit être dans un état neuf et propre à la commercialisation, sans rayures, griffures, traces d'utilisation ou autres dommages apparents.
Why are your prices so competitive ?
At The Christmas Tree, we understand the importance of offering competitive prices while delivering quality products and exceptional service.
- Direct relationships with suppliers: We maintain privileged relationships with our suppliers, allowing us to secure the best prices.
- Economies of scale: Thanks to our significant purchasing volume, we benefit from economies of scale that help us reduce costs and offer advantageous prices to our customers.
- Reasonable profit margins: Instead of maximizing profits on every sale, we prefer to keep our profit margins reasonable to make our products accessible to a broader audience.
- Operational optimization: We constantly strive to optimize our operational processes to reduce our running costs, which translates into savings we pass on to our prices.
We are proud to make this accessible to everyone, and we are committed to providing an exceptional shopping experience to every customer.